A 99.9% Server Uptime
We’ve set up our shared website hosting system using dependable hardware and strongly tweaked software. Our system administrators have installed a customized version of SELinux on all our machines to guarantee maximum safety and stability. We’ve added several DoS prevention devices together with powerful firewall software to make sure our network is unassailable and secure.
All Linux shared website hosting service plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, the uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you build your own cloud hosting platform, it is vital that you also set up your own network infrastructure. This is the reason why we set up a custom–configured internal network in each one of our datacenters. Relying on enterprise–level Juniper routers and switches, our internal network allows for stupefyingly fast data transmission speeds and is fully redundant.
Thus, you will take advantage of a 99.9% network uptime in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center and in our AU based data center, regardless of which hosting solution you have opted for.
A 30–Day Money–Back Guarantee
Despite the fact that we have done pretty much everything to lessen all possible risks with our cloud hosting packages and even though we provide excellent customer support, there are occasions when the customer is just not pleased with what we have to offer. Or he has to switch to a more robust web hosting service, like a VPS server or a dedicated server.
For this reason, we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not fully happy, we will give you a refund.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to get a reply, you probably know how irritating this can be, even more so if your web site is at stake. This is why we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our support engineers will be here for you and they’ll answer you in less than sixty minutes. And the best part is that their average ticket response time is below 20 minutes!