A One–Hour Response Guarantee
We provide a 60–minute response time warranty for each support ticket or email that you submit to our technical support staff. We’ll rapidly reply to all the standard inquiries and forward right away the issue to our server administrators in case further assistance is required. If you make use of our Optional Admin Services package, we will execute any of the included tasks at a time that has been discussed with you preliminary.
A First–Class Technical Support Service
Our client support team will be online for you 24x7x365 if you need help with the Hosting Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated web hosting server. What is more if you require help tackling all the standard administration tasks on your server, you can take a look at the Optional Admin Services package, which includes backup hard disk storage space, Operating System updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and restarting services, etcetera.
An Intuitive Help Section
We have equipped the Hosting Control Panel with an extensive knowledge base, which features extensive explanations of its features and functions. Furthermore, we have filmed exhaustive video tutorials that will further demonstrate to you how to carry out a specific task or solve a frequently encountered problem. The how–to articles and the video tutorials are easily reachable from each section of the Hosting Control Panel via the Videos and Help buttons situated in the top right corner.