Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Response Guarantee

  • Each ticket you submit to our technical help and support crew will be answered in about 60 mins. The general requests are going to be taken care of straight away. Yet, if the service request you have submitted requires help from a certified admin technician, we are going to forward the ticket to him and will notify you about the postponement.

  • Top quality support service
  • Expert Technical Support Service

  • Our technical assistance team is going to be on shift for you 24/7/365 to to respond to all support request tickets that you send to us. We offer client help and support for all software programs that are pre–installed on your machine. These include our custom created Hosting Control Panel, the chosen OS plus the server administration panel (in accordance with the VPS type).

  • Intuitive help center
  • A Descriptive Help Zone

  • In the Hosting Control Panel that is offered at zero cost along with your virtual server, you will find an informational Help zone, consisting of all that you should have knowledge of when administering your websites and software packages. We have included a range of how–to content articles and video courses that display the important website management responsibilities in an understandable manner.